Frequently Asked Questions

Sizing and fit

What size should I buy?

Start with the UK size you wear in other good leather shoes. Welted shoes from different makers are built on different lasts, so the same size can fit a little differently. See our size guide, and if you're unsure, email or WhatsApp us with the shoes you already own and we'll advise.

What does "F fitting" mean?

The letter is the width. F is the standard UK width for men's shoes. E is narrower, and G and H are wider. Most of our shoes come in F, and some styles are available in other widths.

Do leather shoes stretch?

Leather uppers will ease a little across the width as they mould to your foot, but they don't get longer. A shoe should feel snug, not painful, when new. If your toes touch the end, go up a size.

Quality and care

What is Goodyear welting?

It's a way of attaching the sole to the upper with a strip of leather (the welt) that is stitched to both. It takes longer to make than a glued shoe, but it's more durable and water-resistant, and it means the shoe can be resoled many times.

Can my shoes be resoled?

Almost every Goodyear-welted shoe we sell can be resoled. A good cobbler or the original maker's factory can replace the sole and heel, and a well-kept pair can last many years.

How do I look after my shoes?

Put cedar shoe trees in after every wear, rest shoes for a day between wears, and clean and cream them regularly. Our Saphir range has everything you need.

Orders, delivery and returns

How long will delivery take?

In-stock UK orders usually arrive within 1–3 working days of dispatch. See Delivery for full details and international rates.

Do you ship internationally?

Yes, to Europe and worldwide. For orders sent from our shop in Devon, duties and taxes are paid at checkout, so there's nothing more to pay when your parcel arrives. A few styles are sent directly from the maker in Portugal, and for those your country may charge duty or taxes on arrival. See Delivery.