Delivery

UK delivery

Shoes and boots: free tracked delivery. On pairs we send from our Devon shop, you can add a prepaid returns label in the basket for £3. It comes in the box, ready if you need to change a size.
Shoe trees, slippers and hats: £3.00.
Shoe care and small accessories: usually free when ordered with shoes.

In-stock orders are dispatched as soon as possible, normally the same or next working day. Items we need to order from the maker usually take 3–5 working days to dispatch, and we'll tell you if it's going to be longer. Once dispatched, UK orders normally arrive within 1–3 working days. Every order is tracked, and we email the tracking number when it ships.

International delivery

We ship to Europe and worldwide. The delivery charge is shown at checkout before you pay. As a guide, shoes and boots cost £25.00 to ship worldwide.

Prices are shown and charged in your local currency, so the amount you see at checkout is the amount you pay.

Duties and taxes

Sent from our shop in Devon: import duties and local taxes are worked out at checkout and paid up front, so there's nothing more to pay when your parcel arrives. International orders are processed by our partner Global-e, which looks after the customs paperwork, so you may see their name on your bank statement.

Sent directly from the maker: some styles are sent straight to you from the maker in Portugal, and the product page says so. For these, your country may charge import duty or local taxes when the parcel arrives, and these are your responsibility.

United States

US import tariffs depend on where the shoes were made. UK-made shoes carry lower tariffs, so a pair made in England can work out better value than its price alone suggests.